This report is the result of a nationwide survey of nonprofit accounting software and online solution customers. Each report is customized to the needs of our clients. Clients can see the responses from their customers, responses for the industry as a whole, and responses from their own hand-picked competition comparison group.

The report delivers…

• Awareness of and likelihood to recommend figures
• Satisfaction and importance ratings for items such as…
• Cost effectiveness
• Ease of data entry
• Overall ease of use
• Reporting quality/capability
• Security features
• Analysis on the gap between the importance users place on different features and their satisfaction with the features
• Time since solution adoption and details on solution lifecycle
• Perceptions of, preferences with, and purchase options for accounting solutions
• Opportunities for grouping results by key categories, such as organizational income and respondent purchase authority
• Detailed demographics and organization information

Eight Reasons to Get this Report

Reason 1
We can provide you industry-wide data, peer group data, and data for your own products so you get a complete picture.

Reason 2
The report costs much less than conducting your own study.

Reason 3
Results are delivered fast- much faster than if you were to try and collect data on your own.

Reason 4
If you already measure customer satisfaction, our report will compliment and corroborate your efforts.

Reason 5
It costs less to keep current customers than to find new ones. Our report helps you do that.

Reason 6
We’ve made the focus of the survey broad enough, and the resulting report customizable enough, for it to be relevant and useful to every company in the industry.

Reason 7
Campbell Rinker is known and trusted throughout your industry.

Reason 8
This information can benefit many departments within your company, providing a competitive advantage and ensuring a high ROI.