Campbell Rinker is conducting a significant research study among nonprofits that use donation processing services. The resulting report will be available on completion of the study. Orders are now being accepted for the report.

Topics for the study include…

• Unaided name awareness for donation processing services (i.e. customers' top-of-mind)
  
• The importance customers place on various aspects of donation processing services (mobile solutions, processing fees, customer support, international processing, integration with donor databases, etc.)
  
• Current satisfaction levels with services and service quality, with Gap Analysis showing where improvements are needed
  
• Credit card donation processing details (e.g. online vs. offline, terminal usage, proportion of income, etc.)
  
• Level of integration between donation processing records and donor database records
  
• Purchase influencers and selection processes for these solutions
  
• Length of time using current service, and likelihood of switching services

In addition, the above topics are analyzed through detailed customer profile data, by attributes such as...

• Organization Focus (e.g. health, arts, education, etc.)
• Nonprofit Size
• Annual Fundraising Income- overall and by credit card
• Number of Employees Overall
• Number of Employees Working in IT, Accounting, and Finance
• Customer Position/Title
• Customer Department
• Customer Gender
• Customer Age
• Customer Tenure

Answers to Common Questions

Q. Why is there a pre-sale for this report?

A. We pre-sell all of our syndicated reports because our clients like being able to provide input into the study from the beginning. Often they have pressing questions, and we try our best to get the answers they need.

Q. What is Campbell Rinker's experience conducting such studies?

A. Campbell Rinker has been publishing syndicated research reports since 2002. We've conducted dozens of such studies, including those that look at the markets for fundraising solutions, nonprofit accounting solutions, and fundraising consultancy.

Q. What guarantees do we have as an early participant in this study?

A. Campbell Rinker has succeeded for over twenty years on the satisfaction of our clients. But if you would like us to provide a Letter of Understanding at the start of the project, we are more than willing to do so.

Please CONTACT US if your company is interested in purchasing the report.