Our research looks at each of the following types of Constituent Relationship Management solutions separately…
- Fundraising and Donor Management
- Member Management
- Volunteer Management
You can have your customer lists surveyed for no additional cost, ensuring your products receive sufficient response.
The resulting report is tailored to meet your needs, including data about your customers, data on the market as a whole, and data about the customers of your key competitors. The report can help many areas of your business, including…
- Marketing
- Sales
- Public Relations
- Product Development
Campbell Awards will be issued to the products that are the most recommended by their customers, providing products that excel with the opportunity to set themselves apart in the market.
The report delivers…
- Expanded results on pricing
- Data on customer support preferences and usage
- Adoption rates and preferences for Internet-based solutions
- Name awareness for all solutions
- Customers' likelihood to recommend the products they use
- Specific features and services that customers want developers to provide
- Satisfaction and importance ratings for a wide selection of product attributes, such as…
- Accessibility via Internet & mobile devices
- Cost effectiveness
- Ease of data import/export
- Reporting capabilities
- Social networking capabilities
- System flexibility & ability to be customized
- Analysis on the gap between the importance users place on different features and their satisfaction with the features
- How often and in what ways users interact with such software and online solutions
- Length of time using product
- Number of records on file
- Number of users
- Details about who at the organizations have purchase authority
- Detailed demographics and organization information, such as job title and size of technology budget
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Eight Reasons to Get this Report
Reason 1
We can provide you industry-wide data, data on direct competitors, and data for your own products so you get a complete picture.
Reason 2
The report costs much less than conducting your own study.
Reason 3
Results are delivered fast- much faster than if you were to try and collect data on your own.
Reason 4
If you already measure customer satisfaction, our report will compliment and corroborate your efforts.
Reason 5
It costs less to keep current customers than to find new ones. Our report helps you do that.
Reason 6
We’ve made the focus of the survey broad enough, and the resulting report customizable enough, for it to be relevant and useful to every company in the industry.
Reason 7
Campbell Rinker is known and trusted throughout your industry.
Reason 8
This information can benefit many departments within your company, providing a competitive advantage and ensuring a high ROI.
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