This report is the result of a nationwide survey of donor (fundraising) and member management solution customers. Each report is customized to the needs of our clients. Clients can see the responses from their customers, responses for the industry as a whole, and responses from their own hand-picked competition comparison group(s).

The report delivers…

• Satisfaction With and Importance of Twenty Aspects, Including…
  • Cost effectiveness
  • Customer support
  • Ease of use
  • Reporting capabilities and flexibility
  • System reliability
  • System speed
• Satisfaction vs. Importance Gap Analysis
• Likelihood to Recommend
• Online Solution Adoption Rates for Constituent Management and Mass Communications
• Frequency and Types of Interaction with Solutions
• Age of Installations
• Frequency of Evaluation and Expected Results
• Software and Online Solution Pricing Preferences
• In-depth Pricing Analysis for Different Pricing Structures
• Demographics Such as Purchase Authority, Title, Sector, Organization Income, Etc.

Eight Reasons to Get this Report

Reason 1
We can provide you industry-wide data, peer group data, and data for your own products so you get a complete picture.

Reason 2
The report costs much less than conducting your own study.

Reason 3
Results are delivered fast- much faster than if you were to try and collect data on your own.

Reason 4
If you already measure customer satisfaction, our report will compliment and corroborate your efforts.

Reason 5
It costs less to keep current customers than to find new ones. Our report helps you do that.

Reason 6
We’ve made the focus of the survey broad enough, and the resulting report customizable enough, for it to be relevant and useful to every company in the industry.

Reason 7
Campbell Rinker is known and trusted throughout your industry.

Reason 8
This information can benefit many departments within your company, providing a competitive advantage and ensuring a high ROI.